UBS/UMS Support Request.

This form lists all of the information required to submit a support request. You may complete and submit this form in lieu of making a telephone call, sending a facsimile, or sending an e-mail.

You must have a Support Contract Number and a Support Center Number to complete this form. Contact your local Uniplex office if you have not been issued with these numbers. Include your name, full company name and address, telephone, facsimile, and e-mail address plus your understanding of the term of the support agreement and your Uniplex License Key (the seven digit number found in the line of information at the top of the Uniplex main menu screen).

Customer Details

We need to know your time zone to ensure the fastest possible response. Please indicate your geographic area:

     USA/Canada/Mexico/South America 
     UK/Europe/Middle East/Africa/Asia/Pacific

Customer Reference Number:          
Support Contract Number:            
Support Center Number:              
Organization Name:                  
Contact Name (first/m.i./last):     
Contact E-mail:                     
Support Center Telephone:           
Support Center Facsimile:           

Environment Details

Uniplex Version:                    
      9.20 (Current) 
	  9.10                                
9.00 
                                       8.10
                                       8.00
                                       7.02
                                       7.01
                                       7.00e
                                       7.00c
                                       7.00a
                                       6.10t1 (International)
                                       6.10
                                       6.00
                                       5.04b
                                       3.00
                                       2.00
                                       1.00
                                       Other (Describe Below)
                                    
Uniplex Module:                     
                                       II Plus (Database)
                                       II Plus (Screen Builder)
                                       II Plus (Spreadsheet)
                                       II Plus (Word Processor)
                                       AOS (Card Index)
                                       AOS (Electronic Mail)
                                       AOS (Form Fill)
                                       AOS (Personal Organizer)
                                       AOS (Report Writer)
                                       AOS (Time Manager)
									   Mail (POP3/IMAP)
                                       AGS (Business Graphics)
                                       AGS (Presentation Graphics)
                                       Administration
                                       Configuration
                                       Data Link (3rd Party DB Access)
                                       Document Access (File Converters)
                                       File Manager
                                       Menus
                                       Printing
                                       Uniplex Windows
                                       Other (Describe Below)
                                    
National Language:                  
Hardware Platform:                  
O/S Version:                        
Printer (if applicable):            
Terminal (if applicable):           
Problem Reproducible?               Yes No

Problem Details

Steps to Reproduce the Problem

Optional Information